Bellwether Success Story

INDUSTRY

Hospitality, technology, manufacturing

CLOUDS

Salesforce Service Cloud, Field Service Lightning

SERVICES

Implementation services, consulting fot best practices

THE CLIENT

Bellwether Coffee is a high-growth hospitality company who has developed a revolutionary coffee roaster set to change the industry.

THE CHALLENGE

The demand for Bellwether’s unique coffee
roaster rapidly grew, and they found themselves in need of a platform with tools to structure, streamline and measure service operations. Their must-haves included increasing customer service functionality, improving inventory management and adding technician scheduling tools and capabilities to share and schedule with service partner technicians in a mobile-friendly community.

THE SOLUTION

Bolt Data engaged with Bellwether Coffee as an exclusive, trusted field service consultant, and crafted transformative solutions such as:

• Established a case console with all necessary information at an agent’s fingertips

• Implemented Knowledge, improving customer service interactions by supplying relevant help articles

• Moved from spreadsheets to smart asset tracking with components, allowing for unique identifiers to live in the system

• Made all data readily available and organized, leading to new functionality for past orders and returns, service contracts and detailed reporting