The Bolt Data partner network is ever-expanding, and our intention is to foster new relationships that not only complement our solution offerings, but help to make them more robust. With our added focus on Salesforce Service Cloud Voice over the past year, it only made sense to connect our organization with some of the most well-versed telephony experts in the arena, Five9.
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.
At Bolt Data, we partner with our clients to create fully integrated and intelligent solutions that pave the way for connected service, or what we like to call “Service In Sync.” We, along with Five9, operate from the understanding that integration and systems in sync are the key to service success. Customer demand and expectations are consistently growing stronger, and in order to meet their needs; Bolt Data and Five9 play an integral role in enabling all teams to have access to complete 360-degree customer data to provide the highest-touch experience possible.
With Salesforce’s recent Bring Your Own Telephony announcement (read more on that here), and the similarities in our core beliefs, it was a natural fit for us to team up with Five9. Our purposes are interwoven: if we view the customer experience as a business, the contact center is the front door to a foundation built on service pillars. Organizations are now facing the fact that they must reimagine the way they provide customer experiences. Together, we help businesses realize the results of that CX transformation.