Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Their previously siloed systems left them with incomplete and disparate data, and a lack of automation slowed down processes and required manual entry and research.
As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes to better serve customers and drive more agility in their service business. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency.
Lowry Solutions chose a comprehensive field service solution, implemented and supported by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.