Service Cloud, ServiceMax
Implementation services, change management, managed services
PerkinElmer is a global corporation focused on diagnostics, life science research, food, environmental and industrial testing. Its capabilities include detection, imaging, informatics, and services.
PerkinElmer found themselves struggling with disconnected field service processes that were spread across multiple legacy systems. Multiple attempts to transform field service operations over the years failed and those failures weighed heavily with executive leadership. Bolt Data invested upfront to build trust and developed a detailed plan to ensure a successful solution.
Bolt Data helped champion global service transformation by harmonizing and streamlining processes, building a consensus between disparate teams and rolling out ServiceMax worldwide over four regional go-live events.
• A highly tailored Field Service Application that reduced clicks by technicians but still seamlessly delivered comprehensive data to all back-office applications
• A custom auto-assignment engine based on geography & expertise
• 40+ integrations between Salesforce, ServiceMax & SAP