Salesforce Field Service (SFS) is a field operation management solution that provides a comprehensive view of workforce management. This management platform is used to help organizations better track customer service calls from the call center agent, through the dispatcher console, to a completed service appointment from the mobile employee. Many organizations have agents out in the field, but still manage them manually. With SFS, customer and employee experiences are streamlined, and features such as the mobile app, proactive customer updates and automated scheduling improve efficiency and customer satisfaction.

Efficiency is everything in field service. As a company of seasoned service professionals, we’ve watched (and aided) in the technological advancement of the industry. Many of our implemented solutions revolve around improving efficiency in mobile technician communication, case resolution and fix rates. In our changing times, efficiency is also becoming synonymous with proactivity, and employing smart solutions like Salesforce Field Service can set you on the path to service success now and in the future.

Features of Salesforce Service Cloud Voice include:

Field service analytics give your managers and dispatchers easy, real-time visibility into operational performance and KPIs

Efficiency is improved by moving away from manual management of field agents

Work orders are integrated with objects across Salesforce so that mobile technicians are provided with deeper customer history

Boost customer experience with resolving scheduling issues through exact appointment times and customer notifications

Interested in learning more about the benefits of native telephony on Salesforce? Get in touch!