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Manual RMA requests, advance replacements, and checklist compliance slow your team down and frustrate your customers. Our Depot Repair Accelerator for ServiceNow automates and orchestrates these workflows so you can:
Gain full visibility and control over the entire repair journey, even after assets leave your facility, with centralized tracking of repair status, warranty claims, and service history. The accelerator ensures compliance with quality control checklists and standard operating procedures, while built-in predictive analytics help anticipate asset failures before they occur.
Refurbishment tracking is often disconnected from field service and supply chain systems. Our accelerator brings these data streams together with:
With a focus on streamlining returns and tracking, the accelerator gives service centers the tools they need to efficiently process orders.
Process orders quickly and generate estimates
Quickly perform searches with a barcode scanner
Ensure compliance with repair checklists
Organize repairs by product family or product type
Ensure accurate entitlement coverage and realtime pricing
Generate reports with contract profitability
Purpose-built for Field Service Management and Enterprise Asset Management.
Out-of-the-box templates and preconfigured workflows get you up and running faster.
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Flexible, extensible framework, ready to evolve with your growing service operation.
Designed using real-world workflows by industry experts to accelerate success.