Turn Repairs into Revenue with Depot Repair in ServiceNow

A ready-to-deploy configuration that runs in-house repair centers inside ServiceNow.
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Purpose-Built for Product Service Excellence

For industrial equipment manufacturers, the repair center can be a profit engine. Whether it’s called Depot, Return-to-Base, Central Repair Operations, or Repair Operations Management, the goal remains the same: shorten turnaround time, control costs, protect warranty margin, and deliver a consistent experience.

This ready-to-deploy ServiceNow configuration connects the full repair lifecycle in one space, making it easy to:

Track labor and parts usage
Create and manage RMAs
Validate contracts and entitlements
Generate accurate service reports

Every Step of the Depot
Repair Journey Covered

Receive and Assess

Create RMAs, receive and log incoming assets, and capture condition details. Validate contracts and entitlements, identify the root cause, and determine whether the repair is covered or requires an estimate.

Repair and Quality Check

Assign work to the right technician groups, record labor and parts used, and update asset configuration records. Run quality checks to confirm repairs meet standards before release.

Invoice and Return

Generate a service report, hand off to invoicing with accurate cost data, and return the asset to the customer with full visibility across the process.
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Connected Across Your ServiceNow Ecosystem

The solution is built natively on ServiceNow and works across your existing workflows.

Customer Service Management (CSM)

For cases, contracts, entitlements, and customer communications

Field Service Management (FSM)

For field intake that routes equipment to the repair center when needed

Manufacturing Commercial Operations (MCO)

For capacity planning and technician utilization in the depot

Sales and Order Management (SOM)

For warranties and service offers that drive coverage and pricing

Now Assist
for FSM and CSM

For AI-driven recommendations, similar case retrieval, and task guidance that speeds assessment and increases first pass quality

Customer Relationship Management (CRM)

For managing customer accounts, contacts, and asset relationships that tie every repair to the right customer record

Why Manufacturers are Turning to Depot Repair on ServiceNow

Powered by Now Assist

Built to leverage native AI-capabilities within the ServiceNow platform to shorten repair time.

Rapid Time-to-Value

Out-of-the-box templates and preconfigured workflows get you up and running faster.

Built to Scale with You

Flexible, extensible framework, ready to evolve with your growing service operation.

Built on Proven Best Practices

Designed using real-world workflows by industry experts to accelerate success.

Book a Demo of Depot Repair on ServiceNow