Support and Enhancements for Existing Systems

The Challenge

Kodak Alaris, a global leader in imaging and information technology manufacturing, had successfully deployed ServiceMax. However, following the initial rollout, the organization encountered significant challenges in maintaining and improving its field service operations. Legacy systems created fragmentation across global teams, while critical processes such as pricing, entitlement management, and profitability reporting remained largely manual and time-consuming. The internal support team lacked the bandwidth and technical expertise required to manage the complexity of the platform and to execute enhancements that could keep pace with evolving business needs. Without a strategic partner to guide platform development, Kodak Alaris risked stagnation in their service capabilities.

The Solution

Bolt Data stepped in as Kodak Alaris’s exclusive and trusted managed services partner for three years. This partnership was pivotal in maintaining and enhancing Kodak Alaris’s field service capabilities, ensuring uninterrupted service and fostering continuous improvement.

Key components of the solution include:

• Uninterrupted Support and Maintenance: Reliable support that ensured no service disruptions, allowing Kodak Alaris to maintain consistent operations.
• Custom CPQ & Entitlement Pricing Engine: Development of a tailored Configure, Price, Quote (CPQ) engine, along with an entitlement pricing solution for their service contracts, optimizing contract management and pricing strategies.
• Custom Profitability Reporting Solution: Creation of a profitability reporting system by consolidating and aggregating transactional data, providing Kodak Alaris with valuable insights into their service operations.
• Automated Data Management: Implementation of automated scripting for nightly and weekly backups of transactional data, along with archiving of expired data off the platform. This ensures quick recovery in case of data loss, enhancing system reliability and data integrity.

The Results

With Bolt Data’s support, Kodak Alaris achieved sustained stability and operational efficiency within its field service organization. The risk of service disruption was eliminated, and teams benefited from faster, more accurate pricing and entitlement workflows. Decision-makers gained access to high-quality financial reporting that supported strategic planning, while the automated backup processes reduced manual effort and enhanced data protection. Most importantly, Kodak Alaris found in Bolt Data a trusted partner capable of translating business goals into actionable system improvements, ensuring that their field service platform continues to grow with the business.