The Salesforce Rebrand Cheat Sheet with Every New Name and Why it Matters

Salesforce has entered a new naming era, and it is bigger than a rebrand. The old Cloud labels have been retired and replaced with a cleaner structure centered on Agentforce and Data 360, a reflection of where the platform is going. Salesforce is moving from a collection of separate clouds to a unified AI assisted system that learns, guides, and automates across every part of the customer lifecycle. Real time insights, shared data, and autonomous actions now sit at the center.

This cheatsheet breaks down every rename in plain language, explains what the new names mean, and shows how the new industry families fit into Salesforce’s next chapter.

What Changed and Why it Matters

Salesforce has refreshed its product names to match the move toward a more unified, AI assisted platform. Each new name places the product inside the Agentforce or Data 360 structure so it is easier to see how the pieces fit together. The capabilities remain the same, but the naming now reflects a single system designed to learn, guide, and automate across the entire customer lifecycle.

What Each Name Means

The new Agentforce names are not just labels, but meant to make it easier to understand what each product actually does in a world where AI, shared data, and connected workflows drive how teams work. Each product keeps its core strengths, but the names now reflect a more unified platform where insights move across sales, service, marketing, commerce, and operations without friction.

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Agentforce Sales

Agentforce Sales replaces Sales Cloud. 

It blends core CRM with AI assisted insights that help sellers focus their time and move deals forward with more clarity.

What does Agentforce Sales do?

• Lead and opportunity intelligence
• A unified workspace for sellers
• Guided recommendations
• Strong forecasting and pipeline visibility powered by Data 360

The CRM foundation remains familiar. The daily workflow becomes more focused and informed.

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Agentforce Service

Agentforce Service replaces Service Cloud. 

It supports customer service teams with AI assisted routing, automated resolutions, and connected support experiences.

What does Agentforce Service do?

• Automated case handling
• Omni channel service
• Knowledge assisted resolutions
• Workforce management features

The overall goal is faster service with fewer manual steps.

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Agentforce Marketing

Agentforce Marketing replaces Marketing Cloud. 

It combines email, journeys, personalization, and AI driven orchestration.

What does Agentforce Marketing do?

• AI assisted segmentation
• Automated journeys
• Real time personalization with Data 360
• Predictive testing and optimization

Marketing becomes more adaptive and connected.

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Agentforce Commerce

Agentforce Commerce replaces Commerce Cloud. 

It brings AI recommendations to storefronts and B2B purchasing experiences.

What does Agentforce Commerce do?

• Predictive product discovery
• Intelligent promotions
• A streamlined storefront experience
• Simple connections to Revenue Management and Data 360

Commerce becomes smarter and more personalized.

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Agentforce Field Service

Agentforce Field Service replaces Field Service. 

It introduces AI guidance for technicians, dispatchers, and planners.

What does Agentforce Field Service do?

• Automated schedules
• Optimized dispatching
• A modern mobile experience
• Predictive maintenance workflows

It helps field teams operate with better context and timing.

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Agentforce Revenue Management

Agentforce Revenue Management replaces Revenue Cloud. 

It unifies pricing, quoting, billing, and revenue recognition with AI support.

What does Agentforce Revenue Management do?

• Configure price quote
• Billing and invoicing
• Subscription management
• Revenue recognition and forecasting

It brings more clarity and consistency to revenue operations.

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Data 360

Data 360 replaces Data Cloud and serves as the platform’s real time data engine.

What does Data 360 do?

• Real time data ingestion
• Unified customer profiles
• Identity resolution
• Activation across sales, service, and marketing

It is the foundation that powers the rest of Agentforce.

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Agentforce AI

Agentforce AI brings together Salesforce’s generative and predictive AI capabilities, including those previously known as Einstein GPT and AI Cloud.

What does Agentforce do?

• Autonomously suggested actions
• Predictive insights
• Generative workflows
• AI support across all major product areas

It is the intelligence layer that ties the platform together.

Understanding the Agentforce Industry Families

These are not renames. They are new industry groupings that now appear across Salesforce. Each family organizes industry-specific data models, workflows, and packaged capabilities under the Agentforce umbrella so teams can quickly understand what applies to their sector. They are not new products or new SKUs , but they are a way for Salesforce to present industry solutions more clearly and consistently.

They include:

• Agentforce Manufacturing
• Agentforce Automotive
• Agentforce Communications
• Agentforce Consumer Goods
• Agentforce Education
• Agentforce Public Sector
• Agentforce Nonprofit
• Agentforce Health
• Agentforce Life Sciences
• Agentforce Financial Services
• Agentforce Energy and Utilities
• Agentforce Retail
• Agentforce Media
• Agentforce Net Zero

These represent industry-specific data structures and workflow packages, not new product names.

How Everything Fits Together Inside the New Salesforce Structure

Salesforce now organizes the platform into three areas, and together they explain the entire shift. Agentforce represents the applications people use every day to sell, serve, market, and operate. Data 360 is the connective layer that unifies customer data, identity, and real time insights across those applications. And AI runs through both, powering the recommendations, automation, and predictive actions that make the work smarter and faster.

Instead of separate clouds, you now have one system where data, intelligence, and workflows move together. This is the structure that supports the new names and the future direction of the platform.

What Teams Should Update Now

• Sales and service decks
• ABM campaigns
• Win wires and case studies
• Website and blog content
• Training and onboarding materials
• Partner enablement
• Internal documentation and naming conventions

Across every product family, the theme is the same. The foundations you know remain in place, but the experience becomes more connected, more intelligent, and more focused on guiding work instead of just recording it. The new names simply make that shift easier to see and easier to explain.